Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MasterKids’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘MasterKids’ or ‘us’ or ‘we’’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Use of the Site

You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure.

The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.

The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

User Submissions

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.

You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Trademarks & Copyrights

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property.

The entire contents of the Site also are protected by copyright as a collective work under Nigeria copyright laws and international conventions. All rights are reserved.

Applicable Law & Jurisdiction

These Terms and Conditions shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.


Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Nigeria in English and governed by Nigeria law, as amended, replaced or re-enacted from time to time.

The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.


In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions.

Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part.

Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination.

If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Master Kids Company. in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

Privacy Policy

What information do we collect?

We collect information from you when you fill out a form.

When sending a message to us on our site, you may be asked to enter your: name and e-mail address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To process transactions
  • To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Yes, we use cookies to record your preferences.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

By using our site, you consent to our privacy policy.


Delivery Information  


Your order is backed by a 100% Cash Back Guarantee. This gives you time to check items for color, quality and size. 

Every online purchase is covered by our Safe Shopping Guarantee:

masterkids.com.ng provides full refund on items purchased online with either a Debit Card, a Credit Card or Bank Deposit. No questions asked, however you must notify us within 3 days of receiving your purchase and return the item within 7 days after notifying us. 

In the event of unauthorized use of your debit/credit card, you must notify your bank in accordance with its reporting rules and procedures.

masterkids.com.ng will credit your account for the cost of returning items wrongly delivered to you. If we send you what you did not order, we will bear the cost of the return by crediting your account with the cost.

We understand that the safety of your personal information and receiving the correct items you purchased is extremely important to you. masterkids.com.ng takes great pride in offering a safe and secure online shopping experience.  

Lagos Delivery is 1-3 Business Days, Outside Lagos is 2-5 Business Days.

Delivery via GIG Logistics or Fez Delivery

Refunds options to a bank account in Nigeria takes 24 hours after request is received if eligible.


Returns Policy


  Original Receipt

The original receipt and valid ID are required for all exchanges, returns and warranty repair services. We reserve the right to deny any return.


7-Days Exchange Period

Exchange your item anytime within 7 days of the original purchase as long as the following conditions are met:

Items are unused.

Items with seals have not been broken.

Items include all original packaging materials.

Items include the masterkids.com.ng price tag.


7-Day Refund Period

Returnable Items can be returned for a refund within 7 days of original purchase day as long as payment was made via a debit card online or bank deposit/transfer. A request for refund must be made online within 3 days of receiving an item. A confirmation code must be included with all refund requests. Item must be returned to  masterkids .com.ng within 7 days of requesting a refund. MasterKids will refund the requested amount only to the customers’ bank account in Nigeria within 5 business days of the customer returning the item.



Clearance Items

Clearance items or are not eligible for refunds or exchanges. The word ‘CLEARANCE’ is indicated in the title of such items on masterkids.com.ng website.


Exchanging Items sold with Promotional Gifts

E.g. Buy 3 Games and get Free Puzzle. Items bought with a free gift can also be retuned for an exchanged or refunded provided they meet the return/refund policy. However, the free gift must also be retuned along with the item in an un-used condition with tags. Otherwise, the value of the free gift will be deducted from price of item returned. So you will be eligible to pick another item with your balance.


Wrong Items Delivered

masterkids .com.ng will take full responsibility of wrong items delivered and the cost of sending the item to  masterkids .com.ng in Lagos and returning it back to the supplier.